…where have all the bank services gone?… long time passing…

Seumas Gallacher on bank services… where he’s right, he’s right! Thanks for this phenomenal, humorous and true blog post, Seumas!

Seumas Gallacher

…’fess up time… in a different life, this ol’ Scots Jurassic scribbler was once a banker… a Trainee Master of the Financial Universe… I skulked around as a manager of treasury departments and headed foreign exchange dealing rooms for a coupla decades and threw in some service for another coupla decades as a customer-facing senior executive as well… however, it seems so loooooong ago, now, Mabel… and sadly, as most of us have also experienced, things ain’t what they used to be… I don’t wanna sound like the old generation ‘we did it so much better’ kinda thing, but let’s consider a few issues here: first up, there’s a permanent place in a burning hell awaiting the genius who devised the ‘customer call centre’ concept, where yer first response is a mechanical voice menu that takes yeez on a ten-minute (minimum) merry-go-round, waiting to talk to a ‘real’ person……

View original post 241 more words